The data controller responsible for the personal data of v12my players and site visitors is the operator of the v12my Platform, licensed under applicable international gaming authority regulations. v12my is the entity that determines the purposes and means of processing personal data collected through the v12my Platform at v12my.app.
References in this Privacy Policy to "v12my," "we," "us," or "our" refer to this data controller entity. References to "you," "your," or "player" refer to any individual whose personal data is processed by v12my in connection with their use of or registration on the Platform.
v12my collects personal data that is necessary to operate the Platform, comply with regulatory obligations, and provide a functional and secure gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, WhatsApp number | Account communication, support, security alerts |
| Financial Data | e-Wallet identifiers (Touch n Go, Boost, GrabPay), FPX bank reference, USDT wallet address | Deposit and withdrawal processing, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session data | Account management, regulatory reporting, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, game titles accessed, session duration, click behaviour | Platform improvement, personalised experience, responsible gaming monitoring |
v12my does not collect special category personal data (such as health data, racial or ethnic origin, or political opinions) except where explicitly required by a specific regulatory obligation and with appropriate safeguards in place.
v12my collects personal data through the following means:
v12my processes personal data on the following legal bases:
v12my uses collected personal data for the following purposes:
v12my does not sell your personal data to any third party. v12my shares personal data only in the following circumstances and to the extent strictly necessary:
To process deposits and withdrawals, v12my shares relevant financial and identity data with payment processing partners including e-wallet operators (Touch n Go, Boost, GrabPay), FPX banking infrastructure operators, and USDT blockchain processing services. These providers act as data processors under agreements that require them to process data solely for the purpose of transaction execution.
v12my uses third-party KYC and identity verification services to confirm player eligibility and satisfy AML obligations. Data shared with these providers is limited to what is necessary for the verification process and is not retained by those providers beyond the period required for the specific verification task.
Third-party game studios (such as Evolution Gaming, Pragmatic Play, PG Soft, and others) may receive limited session and bet data necessary to operate their games through the v12my Platform. Game providers do not receive data for their own independent marketing or profiling purposes.
v12my may disclose personal data to licensing authorities, law enforcement agencies, or courts where required by applicable law, regulation, or court order. v12my will notify affected players of such disclosures where legally permitted to do so.
The v12my Platform uses cookies and similar tracking technologies to maintain session state, authenticate logged-in players, prevent fraud, and analyse platform usage. The categories of cookies used are:
By using the v12my Platform, you consent to the use of strictly necessary and functional cookies. You may control analytics cookies through your browser settings, though disabling cookies may affect certain aspects of Platform functionality.
v12my retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by regulatory obligation:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual.
v12my implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
Notwithstanding these measures, no data transmission over the internet or method of electronic storage can be guaranteed as unconditionally secure. In the event of a data breach that creates a risk to player rights, v12my will notify affected players and relevant authorities in accordance with applicable notification obligations.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by v12my:
To exercise any of the above rights, contact v12my's data team at [email protected] with the subject line "Data Subject Request." v12my will respond within 30 days of receiving a valid request. Identity verification may be required before processing data subject requests.
v12my's infrastructure and some third-party service providers may be located outside of Malaysia. Where personal data is transferred to jurisdictions outside Malaysia, v12my ensures that such transfers are subject to appropriate safeguards — including contractual data processing agreements that require recipient parties to apply data protection standards equivalent to those under which v12my operates. Transfers to game studio providers and payment processors are conducted under standard contractual arrangements reviewed in connection with v12my's gaming authority licensing obligations.
The v12my Platform is strictly intended for adults aged 21 and above. v12my does not knowingly collect personal data from individuals under the age of 21. If v12my discovers or is notified that a registered player is under the minimum age, the account will be immediately suspended, all bets voided, and deposited funds returned pending identity verification. Any personal data collected from an underage individual will be deleted promptly upon confirmation of their age.
If you are a parent or guardian and believe that a minor in your care has created a v12my account, please contact [email protected] immediately.
v12my reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via their account email address and/or a prominent notice on the v12my Platform prior to the change taking effect. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.
For privacy-related enquiries, data subject requests, or concerns about how v12my handles your personal data, please contact us through the following channels:
v12my aims to acknowledge all privacy enquiries within two business days and to provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, the response period may be extended by a further 30 days, and you will be notified of the extension.
Every data exchange between your browser and the v12my Platform is encrypted via TLS. Your login credentials, payment details, and personal information cannot be intercepted in transit — including on public Wi-Fi at coffee shops in KL or Penang.
v12my passwords are hashed using one-way cryptographic functions. The original password is never stored or accessible by v12my staff or systems. Password resets generate new credentials; original passwords cannot be retrieved by design.
v12my collects only the personal data necessary for account operation, payment processing, KYC compliance, and regulatory obligations. We do not collect data for undisclosed purposes or share it with third parties for their independent marketing use.
v12my does not sell, rent, or licence your personal data to third parties for commercial purposes. Data sharing is limited to what is strictly necessary for payment processing, identity verification, and regulatory compliance.
v12my recognises your rights to access, correct, delete, and port your personal data. Submit a data subject request to [email protected] and we will respond within 30 calendar days, with identity verification required to protect your account.
Your financial identifiers — Touch n Go account references, FPX bank tokens, and USDT wallet addresses — are tokenised at the point of collection. Payment data is never stored in plain text in v12my's databases.
Your data is protected at every step. Deposit with Touch n Go or USDT and enjoy a secure gaming experience.
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